SAY HOLA!

We'd love to hear from you...we promise we are really great at e-mailing back.  Fill out the form on the right or send a note to shopmuchana@gmail.com.  


kansas city
usa

Muchana is a Kansas City based Panama Hat company. We work directly with artists in Ecuador to import high-quality, luxe accessories all while supporting their craft.

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FAQ

Frequently Asked Questions

 

Terms + Conditions + Shipping

Shipping

We take extra care to package your goods beautifully and safely. All US orders are shipped first class mail through USPS and include at tracking number. Once shipped, domestic packages usually take between 3-7 business days to arrive.  NOTE: It will take 2-3 days to process your order before it is shipped.

FYI For international orders, there may be other taxes, fees, and duties that may incur from your local or country's customs or postal service office. You, the buyer, are responsible for paying any and all of these fees.

Need your package stat? We offer Priority Mail and Express Mail shipping upgrades for an additional charge. Contact us before you order and we can talk deets to ensure your package can/will arrive on time. 

Returns

Don’t worry be happy! We stand behind our products, but if for some reason, you are unhappy, we will accept returns within 10 days of delivery. Goods must be in original condition and unused. Please ship it back to us in the same way it was sent to you. Shipping charges are non-refundable and the buyer is responsible for return shipping cost.

 
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